Accepted papers

Authors: Madhu Reddy and Bernard J. Jansen
Title: Learning about Potential Users of Collaborative Information Retrieval Systems

Abstract:
One of the key components of designing usable and useful collaborative information retrieval systems is to understand the needs of the users of these systems. Our research team has been exploring collaborative information behavior in a variety of organizational settings. Our research goals have been two-fold: First, to develop a conceptual understanding of collaborative information behavior and second, gather requirements for the design of collaborative information retrieval systems. In this paper, we present a brief overview of our fieldwork in a three different organizational settings, discuss our methodology for collecting data on collaborative information behavior, and highlight some lessons that we are learning about potential users of collaborative information retrieval systems in these domains.

Authors: Brynn M. Evans and Ed H. Chi
Title: Towards a Model of Understanding Social Search

Abstract:
Search engine researchers typically depict search as the solitary activity of an individual searcher. In contrast, results from our critical-incident survey of 150 users on Amazon’s Mechanical Turk service suggest that social interactions play an important role throughout the search process. Our main contribution is that we have integrated models from previous work in sensemaking and information seeking behavior to present a canonical social model of user activities before, during, and after search, suggesting where in the search process even implicitly shared information may be valuable to individual searchers.

Authors: Meredith Ringel Morris and Jaime Teevan
Title: Understanding Groups’ Properties as a Means of Improving Collaborative Search Systems

Abstract:
Understanding the similar properties of people involved in group search sessions has the potential to significantly improve collaborative search systems; such systems could be enhanced by information retrieval algorithms and user interface modifications that take advantage of important properties, for example by re-ordering search results using information from group members’ combined user profiles. Understanding what makes group members similar can also assist with the identification of groups, which can be valuable for connecting users with others with whom they might undertake a collaborative search. In this workshop paper, we describe our current research efforts towards studying the properties of a variety of group types. We discuss properties of groups that may be relevant to designers of collaborative search systems, and propose ways in which understanding such properties could influence the design of interfaces and algorithms for collaborative Web search.

Authors: Frank Hopfgartner, David Vallet, Martin Halvey and Joemon Jose
Title: Collaborative Search Trails for Video Search

Abstract:
In this paper we present an approach for supporting users in the difficult task of searching for video. We use collaborative feedback mined from the interactions of earlier users of a video search system to help users in their current search tasks. Our objective is to improve the quality of the results that users find, and in doing so also assist users to explore a large and complex information space. It is hoped that this will lead to them considering search options that they may not have considered otherwise. We performed a user centred evaluation. The results of our evaluation indicate that we achieved our goals, the performance of the users in finding relevant video clips was enhanced with our system; users were able to explore the collection of video clips more and users demonstrated a preference for our system that provided recommendations.

Authors: Chirag Shah
Title: Toward Collaborative Information Seeking (CIS)

Abstract:
It is natural for humans to collaborate while dealing with complex problems. In this article I consider this process of collaboration in the context of information seeking. The study and discussion presented here are driven by two dissatisfactions: (1) the majority of IR systems today do not facilitate collaboration directly, and (2) the concept of collaboration itself is not well-understood. I begin by probing the notion of collaboration and propose a model that helps us understand the requirements for a successful collaboration. A model of a Collaborative Information Seeking (CIS) environment is then rendered based on an extended model of information seeking.

Authors: Colum Foley and Alan F. Smeaton
Title: Evaluation of Coordination Techniques in Synchronous Collaborative Information Retrieval

Abstract:
Traditional Information Retrieval (IR) research has focussed on a single user interaction modality, where a user searches to satisfy an information need. Recent advances in web technologies and computer hardware have enabled multiple users to collaborate on many computer-supported tasks, therefore there is an increasing opportunity to support two or more users searching together at the same time in order to satisfy a shared information need, which we refer to as Synchronous Collaborative Information Retrieval (SCIR). SCIR systems represent a significant paradigmatic shift from traditional IR systems. In order to support effective SCIR, new techniques are required to coordinate users' activities. In addition, the novel domain of SCIR presents challenges for effective evaluations of these systems. In this paper we will propose an effective and re-usable evaluation methodology based on simulating users searching together. We will outline how we have used this evaluation in empirical studies of the effects of different division of labour and sharing of knowledge techniques for SCIR.

Authors: Max L. Wilson, m.c. schraefel
Title: Evaluating Collaborative Search Interfaces with Information Seeking Theory

Abstract:
Despite the many implicit references to the social aspects of search within Information Seeking and Retrieval research, there has been relatively little work that has specifically investigated the additional requirements for collaborative search software. In this paper we re-assess a recent evaluation framework, designed for individual information seeking experiences, to see a) how it could still be applied to collaborative search software; b) how it could produce additional requirements for collaborative search; and c) how it could be extended in future work to be even more appropriate for collaborative search evaluation. The position held after the assessment is that it can be used to evaluate collaborative search software, while providing new insights into their requirements. Finally, future work will validate the frameworks applicability to collaborative search and investigate roles within collaborative groups as a means to extend the framework.

Authors: Gene Golovchinsky, Jeremy Pickens and Maribeth Back
Title: A Taxonomy of Collaboration in Online Information Seeking

Abstract:
People can help other people find information in networked information seeking environments. Recently, many such systems and algorithms have proliferated in industry and in academia. Unfortunately, it is difficult to compare the systems in meaningful ways because they often define collaboration in different ways. In this paper, we propose a model of possible kinds of collaboration, and illustrate it with examples from literature. The model contains four dimensions: intent, depth, concurrency and location. This model can be used to classify existing systems and to suggest possible opportunities for design in this space.